Privacy Policy

Last updated: July 16, 2026

We Play Naturals (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit https://weplaynaturals.com/ or place an order, and how we use and protect it.

Information We Collect

We may collect the following information when you use our website:

  • Contact details: name, email address, phone number
  • Delivery details: shipping address and city
  • Order information: products purchased, order history, and payment references
  • Technical data: browser type, device information, IP address, and pages visited (via standard server logs or analytics tools)
  • Communications: messages you send us through our contact form, email, or WhatsApp

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates, support responses, and promotional offers (where you have opted in)
  • Prevent fraud and maintain the security of our website
  • Improve our products, services, and customer experience
  • Comply with legal and regulatory obligations

Payment Processing

Online payments are processed through JazzCash and other secure payment partners. We do not store your full card or wallet credentials on our servers. Payment providers handle transaction data according to their own privacy and security policies.

Sharing Your Information

We do not sell your personal data. We may share information with:

  • Courier and logistics partners to deliver your order
  • Payment gateways to process transactions
  • Service providers who assist with hosting, email, or website operations (under confidentiality obligations)
  • Authorities when required by law or to protect our legal rights

Cookies & Local Storage

Our website may use cookies and browser local storage (for example, to remember items in your shopping cart). You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data Retention

We retain order and customer records for as long as needed to fulfil orders, handle returns, resolve disputes, and meet accounting or legal requirements.

Your Rights

You may contact us to:

  • Request access to or correction of your personal information
  • Ask us to delete data where legally permissible
  • Opt out of marketing communications at any time

Security

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version.

Contact Us

For privacy-related questions or requests, contact: